Providing products & services
We will collect personal information which may include names, phone number, email address and any message. This will be done for the management of the commercial relationship with our customers.
We may collect this personal information from you directly, and also from third parties, including publicly available third party sources. Additional personal information will be collected as it is created by or supplied to us.
We will also collect personal information, including name and contact information, for individuals with whom we have a business relationship related to our supply of products or services.
We will use the personal information to provide information relating to and the actual supply of our products, including for the necessary administration of the relationship with our customers, and to comply with requirements that we are required or recommended to undertake, whether by statute or otherwise, such as credit checks.
We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:
- in the performance of a contract (the supply of products); and/or
- compliance with a legal obligation; and/or
- vital interests of the data subject; and/or
- where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We may also use your personal information in the following situations, which are likely to be less common:
- where we need to protect your interests (or someone else’s interests);
- where it is needed in the public interest or for official purposes.
We may share personal information with third parties as is necessary for the supply of our products, including to third-party providers who deliver services to support the operation of our business (such as the Logistics and Fulfilment companies we work with). We may also need to share your personal information to comply with the law.
In respect of all disclosures of personal information, we will only share the personal information which is necessary for the particular purpose for which it is provided, or where we have another legitimate interest in doing so, and we will ensure that the personal information is appropriately protected.
We will keep personal information only for as long as is necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements. Normally, our retention period for personal information collected for this purpose is a minimum of 7 years after the supply of our products or services.